Frequently Asked Questions

Absolutely not. All our virtual assistants are fluent in English and undergo rigorous screening for both written and verbal communication skills. Our assistants come from regions which are some of the largest English-speaking countries in the world, with English as an official language and widely used in education and business.

We follow a multi-step vetting process, including:

• Skills assessments (admin, tech, communication)
• Language proficiency tests
• Background checks
• Interview simulations with real-world business scenarios

We ensure reliability through:

• Daily check-ins and time-tracking tools
• Clear KPIs and weekly performance reviews
• A dedicated account manager for ongoing support

Our VAs can support you with a wide range of tasks, including:

• Customer service and email management
• Social media and content scheduling
• Calendar and inbox management
• Bookkeeping and admin tasks
• Data entry and CRM upkeep

We also source specialized VAs for roles in marketing, tech, and executive support.

Yes. We assign VAs based on your preferred time zone and work hours. Whether you need someone during your local business hours or on a flexible schedule, we have professionals ready to adapt.

Data security is a top priority. All VAs sign confidentiality agreements (NDAs) and are trained on data protection protocols.

You pay us a fixed monthly invoice based on the agreed package. We handle all legalities. No hidden fees, no surprises.

If you're not satisfied with your VA's performance, we offer a no-hassle replacement. Your success is our priority, and we're committed to ensuring you have the right person in the role.

Hiring from internationally allows you to:

• Save up to 70% on staffing costs
• Access highly skilled, English-fluent professionals
• Enjoy lower overhead without compromising quality

It's a smart, scalable, and cost-effective solution for growing businesses.

After a brief discovery call to understand your needs, we can typically match you with a fully vetted VA in 5–7 business days.

We offer onboarding support and SOP templates to get your VA up to speed quickly. While some role-specific guidance is expected from your end, we ensure they come ready with the core skills needed for the job.

Yes. We offer flexible hiring options—part-time, full-time, and project-based—so you only pay for what you need.

Unlike freelance marketplaces, we offer a white-glove, fully managed experience:

• Vetted professionals
• Long-term placements
• Performance oversight
• Ongoing support and replacement guarantee

We're not just matching you—we're invested in your success.